This page shows exactly how Xpiva asks patients for permission to send them text messages, and the words they are shown when we ask. It exists so anyone — a patient, a mobile carrier, or a regulator — can see the consent step without signing in.

Where we ask

Every patient is asked in one of two places, and the wording is identical in both:

• In the patient portal, at https://www.xpiva.com/portal. A checkbox appears on the patient's own record. It is unchecked when the record is created.
• In person at the collection site, where laboratory staff read the same wording aloud and record the patient's answer on their record.

The consent we ask for

This is the form a patient fills in. The mobile number and the consent tick are on the one form: the number entered here is the number the patient is giving permission to text.

Mobile numberText me appointment reminders, result notifications and sign-in codes from Xpiva at the mobile number above. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.Save preferences

This is the checkbox as a patient sees it, with the wording beside it word for word. On the patient's own record it is never pre-ticked, and consent is never a condition of receiving laboratory services. It is shown ticked here only so the control is visible on this page.

What we send

• Appointment reminders, with the option to confirm, cancel or reschedule by replying.
• Notice that your laboratory results are ready to view, with a link to sign in. We never send a result itself by text message.
• One-time codes when you sign in to the patient portal or reset a password.

We never send marketing or promotional messages. Message frequency varies with your own appointments and results. Message and data rates may apply.

How to stop

Reply STOP to any message. You will receive one confirmation and nothing further:

Xpiva: You are unsubscribed and will receive no further messages. Reply START to resume. For help call 951-465-3600.

Reply START to resume:

Xpiva: You are now opted in to appointment reminders, result notifications and sign-in codes. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Reply HELP at any time:

Xpiva laboratory notifications. For help call 951-465-3600 or see https://www.xpiva.com/site/sms-consent. Msg & data rates may apply. Reply STOP to opt out.

You can also turn messages off in the patient portal, or call the laboratory on 951-465-3600.

Your information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy and Terms and Conditions.